Frequently Asked Questions

Starting therapy can feel overwhelming, and it’s normal to have questions before beginning. Our team is here to support you every step of the way. Explore some of our frequently asked questions below to learn more about getting started, what to expect, and how we can help you begin your journey.

Getting Started

How do I get started with therapy?

To get started, you can contact our office by phone, email, or through our website form. Our team will help connect you with the right clinician and guide you through the intake process.

What happens during the first session?

The first session is focused on getting to know you, understanding your current concerns, and discussing your goals for therapy. Your therapist will also review relevant history and begin developing a treatment plan with you.

How do I know which therapist is right for me?

You can read more about our clinicians here to see who might be a good fit for you. Our team can also help match you with a clinician based on your needs, preferences, and availability. You are also welcome to request a specific therapist when reaching out.

Services

What types of therapy do you offer?

We offer individual therapy, group therapy, and specialized services including DBT-informed care and Accelerated Resolution Therapy (ART), depending on the clinician. You can read more about each of our services here.

Do you work with children, teens, and adults?

Yes. Our clinicians work with children, adolescents, young adults, and adults, depending on their training and specialization.

Do you offer virtual therapy?

Yes. We offer telehealth sessions for clients who prefer or require virtual care, depending on clinician availability and state licensure.

What areas do you specialize in?

Our clinicians support a wide range of concerns, including anxiety, depression, trauma, emotion regulation, self-esteem, identity development, and relationship challenges. You can read about each clinician's areas of focus here.

Insurance & Payment

Do you accept insurance?

We do not bill insurance directly. However, many clients use their out-of-network benefits for reimbursement. We can provide a superbill upon request for you to submit to your insurance company. Learn more here.

What is a superbill?

A superbill is an itemized receipt that includes the information your insurance company may require to process out-of-network reimbursement. Coverage and reimbursement vary by plan. Learn more here.

How does out-of-network reimbursement work?

If your insurance plan includes out-of-network mental health benefits, you may be eligible for partial reimbursement. We recommend contacting your insurance provider to understand your specific benefits and reimbursement process.

What are your session fees?

Session fees vary by clinician and service type. You can view our current rates here.

Do you offer sliding scale rates?

Limited sliding scale availability may be offered depending on clinician caseload. Please reach out to inquire.

What is your cancellation policy?

We require a minimum of 24 hours prior notice for cancellations. Specific policies will be reviewed during intake and scheduling.

Scheduling & Availability

Are you currently accepting new clients?

Some of our clinicians are accepting new clients, while others may have limited availability or waitlists. You can read more about each clinician and their availability here.

How do I schedule an appointment?

Appointments are scheduled through our office. You can reach out by phone, email, or through our website contact form to get started.

Do I need a consultation before starting therapy?

Our clinicians offer brief consultation calls to determine fit and answer questions before scheduling ongoing sessions, although it is not required.

How long is the waitlist?

Wait times vary depending on clinician availability and service type. Our team will provide the most up-to-date information when you reach out.

About Therapy

How long does therapy usually last?

The length of therapy varies depending on your goals and needs. Some clients benefit from short-term support, while others engage in longer-term work.

What should I expect from therapy?

Therapy is a collaborative process focused on understanding your experiences, building skills, and working toward meaningful goals in a supportive environment.